Shipping & Returns
Shipping via UPS Ground or local pick-up.
In keeping with our commitment to provide superior customer service, barring any unforeseen problems, in-stock items usually ship within 48 hours.
Our preferred shipping methods are USPS Flat Rate and UPS Ground which means your item should arrive within 2-7 days, depending on your location. If there is an unforeseen delay in shipping due to inclement weather or an item being out of stock, we will notify you as soon as possible and keep you updated until the item arrives at your door.
Our first priority is the safe arrival of your purchases, so we take great care in packaging your items. When it comes to choosing our packing materials, we use only overrun or reused boxes, and either biodegradable cornstarch packing peanuts, or reused packing materials from our receiving department. After ensuring that your order is safe and complete, we ask that you reuse or recycle the box(es) and packing material, as well.
Is that popcorn I smell?
Not exactly... the biodegradable, starch-based packing peanuts we use are an environmentally-friendly alternative to those pesky, static-cling foam peanuts. They are made from cornstarch (hence the popcorn smell) instead of petroleum-based polystyrene, so they are safe for the environment and have no electrostatic charge.
Starch-based peanuts are water-soluble and can be safely dissolved in household drains with plenty of water. They are also safe if accidentally ingested by Fido but they are not produced in food-safe conditions and contain no nutritional value, so please do not eat them. In fact, the sugar and any edible components of the cornstarch have been removed, so they do not attract rodents or bugs should you choose to store them for future use.
So, what should you do with the peanuts when you’re finished unpacking your order? You can either:
- Throw them in the bathtub with some warm water and watch them dissolve. They are completely safe and the starch residue cleans up easily!
- Toss them in your compost bin or garden and sprinkle with water.
- Let the kids dab them in paint for a fun art project. When the fun is done, just wash them away with water. Or...
- Save and re-use when shipping your next package!
Express shipping is available upon request for most items within the contiguous 48 states. If you would like your order to be delivered via overnight or express, please call to place your order 1.800.734.1780, so that we may set up a custom shipping option for your order.
Much to our dismay, shipping rates for international orders continue to be cost-prohibitive with every major carrier (UPS, FedEx, DHL, USPS). By that we mean, it usually costs more to ship the order than the order is worth. For example, a $50 order may cost $100 to ship overseas. Therefore our site is not configured to accept international orders by default. However... if there is something you truly like and wish to order, we will do everything we can to accommodate your request. Simply send us an email with the item(s) you wish to order, along with the shipping address, and we will research the lowest shipping cost with the 4 major US shipping services listed above, and let you know what the lowest estimated shipping cost will be. That's right. We will do the research and comparison for you so you can decide before you order.
Discounted and clearance merchandise sales are final and cannot be returned. Undamaged items purchased at full price may be returned or exchanged within 30 days of purchase. All items must be undamaged and returned in their original packaging.
Please call us at 1.800.734.1780 or email Customer Service if you wish to return your item, and we will email a return packing slip.
Should your order arrive damaged, please notify us within 3 days of receipt or as soon as possible. Please keep the original box and packaging materials with the item. We will send a replacement or issue a credit for the damaged item.
Please allow 1 to 2 billing cycles for a credit card refund to appear on your monthly statement.
Sales tax is collected on all orders shipped to a Florida address.
Social Media Bullying
Bullying is not acceptable at school, in the workplace, or on social media. If you are not satisfied with your purchase(s) we ask that you call or email us to resolve the matter. One call or email is all it takes to fix whatever it is. It's that simple. Online harassment, bullying and negativity in any form will not be tolerated on our social media pages, and individuals who do so will be blocked and reported.